Return/Refund Policy – That’s Italian Ristorante

Greetings from That’s Italian Ristorante! We want to express our heartfelt gratitude for choosing us as your dining destination. Your satisfaction is of utmost importance to us, and we’re committed to ensuring you have a delightful experience with our authentic Italian cuisine.

Our Commitment

At That’s Italian Ristorante, we take pride in delivering delicious and memorable dining experiences. Our chefs pour their passion into crafting each dish, and our entire team provides exceptional service.

Return/Refund Policy

While we strive to make every dining experience perfect, we understand that sometimes unforeseen circumstances may arise. Our return/refund policy is designed to address such situations with fairness and transparency. Please take a moment to familiarize yourself with the details below.

Refund Eligibility

If you find yourself dissatisfied with your order, please contact our customer service team within 24 hours of your dining experience. We are here to assist you and resolve any concerns you may have.

Refund Process

1. Contact Us Reach out to our customer service team via email at [email protected] or by calling 416.482.5426. Provide details about your order and the nature of your concern.

2. Verification For prompt resolution, our team may request additional information or photos related to your concern. Your cooperation helps us understand the issue better.

3. Resolution
   We will review your case promptly and work towards a fair resolution. Please note that we cannot issue refunds for food that has been consumed by 25% or more. This policy is in place to maintain the high standards of quality and freshness that define our cuisine.

Missing Food Items

If there are any errors on our part leading to missing food items in your order, rest assured that we will correct the mistake. Contact us immediately, and we will work to rectify the situation by providing the missing items or offering suitable alternatives.

Third-Party Orders

For orders placed through third-party platforms such as UberEats, DoorDash, and others, please be aware that our refund policy may differ from the policies of these platforms. Any issues related to orders placed through third-party services must be resolved directly with the respective platform’s customer support. We recommend contacting them promptly for assistance.

Feedback and Improvements

Your feedback is invaluable to us. Whether you have positive comments or constructive suggestions, we welcome your input. We are continually striving to improve our services and provide you with the best possible dining experience.

Thank you for choosing That’s Italian Ristorante. We look forward to serving you again and exceeding your expectations. If you have any questions or concerns, please don’t hesitate to reach out to us.